Refund policy

NOVIA Jewelry – Return & Refund Policy

We stand behind the quality of every NOVIA piece. If you're not completely satisfied:

  • Return window: 30 days from the date of delivery
  • Condition: Items must be unworn, undamaged, and in original packaging
  • How to return: Email us at [your contact email] with your order number and photos of the item
  • Refund: Processed to your original payment method within 5–7 business days after we receive the return
  • Size exchanges: Available within 30 days — contact us and we'll arrange a replacement
  • Non-returnable items: Custom engraved pieces or items showing signs of wear

Moissanite Quality Guarantee All NOVIA rings feature DEF color, VVS clarity moissanite set in S925 sterling silver with 18K gold plating. Each stone is certified and inspected before shipping.